Return Policy

At Moonbrew, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

🛡️ 60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee on all purchases made directly through onlinemoonbrew.store. You may request a return within 60 days of receiving your order.

Please note: To begin the return process, you must contact our customer support team before sending any items back. Items returned without prior authorization will not be accepted.

📋 Eligibility Requirements

To qualify for a refund, your return must meet the following criteria:

Additional Conditions:

• Time Limit: Return requests must be submitted within 60 days of delivery.

• Proof of Purchase: Order number or receipt from onlinemoonbrew.store is required.

• Discretion: Moonbrew reserves the right to deny refund requests that do not meet these criteria.

🔄 How to Request a Return

1. Contact Us: Email our support team at hi@onlinemoonbrew.store with your Order Number and reason for the return.

2. Receive Instructions: Our team will review your request and provide a Return Authorization along with the designated return shipping address.

3. Ship Your Package: Follow the instructions provided to ship your return back to us.

🚚 Return Shipping Costs

• Standard Returns: Customers are responsible for paying their own return shipping costs.

• Damaged / Incorrect / Defective Items: Moonbrew will cover return costs by providing a prepaid return label or sending a replacement free of charge (replacement items delivered within 5–10 business days).

⚠️ Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon receipt. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the damaged/incorrect product and packaging

We will resolve the issue promptly with a replacement (arriving in 5–10 business days) or a full refund.

🔄 Exchanges

We currently do not offer direct product exchanges. If you prefer a different item, simply follow the standard return process for an eligible refund and place a new order on onlinemoonbrew.store.

💳 Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be credited back to your original payment method within 3–5 business days post-inspection.

• Posting Time: Depending on your financial institution, it may take an additional 5–10 business days for the funds to reflect in your account.

• Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

❌ Order Cancellations

Orders can only be canceled or modified before they have entered our fulfillment/shipping process.

If you need to cancel an order, please contact us immediately at hi@onlinemoonbrew.store. Once shipped, orders cannot be canceled and must follow our standard return process.

🚫 Non-Refundable Situations

Refunds will not be granted for:

• Requests made after the 60-day window.

• Products purchased through unauthorized third-party retailers or unauthorized platforms.

• Items returned without prior support team authorization.

• Opened products with less than 50% of content remaining.

• Issues resulting from customer misuse, improper storage, or intentional damage.

• Suspected policy abuse or excessive return activity.

📧 Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us:

• 📩 Email: hi@onlinemoonbrew.store

• 🌐 Website: onlinemoonbrew.store

• 📞 Phone: +44 7585 630948

• 🕒 Response Time: Within 24–48 business hours (Monday–Friday)

Moonbrew reserves the right to modify or update this Refund Policy at any time. All changes take effect immediately upon publication on onlinemoonbrew.store.